Practitioner Note 3: Inclusive communication, case management and accountability in social protection

Abstract

This Practitioners’ Note is the third in a four-part series providing governments in the Middle East and North Africa (MENA) region and practitioners in the fields of social protection and disaster risk management (DRM) with general guidelines for future shock response informed by lessons learned from the COVID pandemic. It provides four best practices in communication and case management. It also presents immediate and long-term recommendations for enhancing the inclusiveness of those best practices, along with illustrative country cases.